Software Principles user rights and responsibilities

 To create a great software product, the customer experience must be the focus. While providing comprehensive personal computing driver solutions over the last 7+ years, Greek Squad has made it a primary goal to put our customers and their PC needs first. Whether it’s helping every registered customer install their first driver absolutely free, our easy-to-use Refund Policy, or our top-tier customer support, our goal is to help users maintain their computer device drivers in good working order easily and safely.

Greek Squad provides quick, easy, and safe access to all of the latest drivers for the user’s Windows PC. Saving customers time and minimizing the possibility of installing the wrong Windows driver, which could cause a system crash. All drivers offered by Greek Squad are available free of charge from the respective manufacturer’s websites. Full Greek Squad registration requires a subscription fee, enabling customers to use the tool in a fully unlocked mode and keeping the system updated regularly, as well as monitoring for specific plug-and-play events where a driver may be needed.

Below you will find our outline regarding what we deem as our core Software Principles. If you have questions on anything below or would like to contact us, please email support@greeksquad.com

Transparent Installation & Disclosures

When installing Greek Squad, the message is clear, and the user has complete control of the installation process. We do not force any user to download the software nor do we automatically download without the user’s permission. We do not bundle any third-party software without the user’s knowledge or permission. While we do provide drivers for almost all major manufacturers, we do not imply that we are directly affiliated with these companies, and users may obtain these drivers free of charge from the respective manufacturer’s support websites. Greek Squad, however, makes it easy for users that want to save time and guesswork in finding the right driver for their PC devices. Having the correct drivers may help improve the computer's performance and usability (including adding new features as provided by the updated drivers); however, there is no guarantee every machine will see the same results or noticeable performance improvements. The performance of the software would depend on (non-exhaustive) Internet Speed of the user, System Configuration which would include its RAM, Storage, Processor, Startup Programs, Running of multiple programs at the same time, Visual Effects, and Defragmenting of the hard disk, etc.

Additional Links:

• Our End User License Agreement
• Our Privacy Policy

Simple Removal of Software

We make uninstalling our software easy and simple for any user and follow standard uninstall best practices. There are no effects on the user’s machine when uninstalling our software. Uninstallation options are located in the normal locations on a person’s computer; in the Windows Start Menu as well as in the Programs area of the control panel. We charge no fees for uninstalling the software and there are no hoops a user has to jump through to complete the process of uninstalling. Our full uninstall instructions are provided online as well.

Links:

• Uninstall Instructions

Clear Software Behavior

When downloading Greek Squad, the clear expectation for our users is that they are downloading a tool to help them identify out-of-date or missing drivers for their Windows computer and then help them fix any potential issues quickly and easily upon registration of the software.

• Greek Squad does not download or install additional third-party software.
• Greek Squad does not make system settings changes without express consent from the user.
• When performing a system scan of device drivers, it is our goal to only show valid driver issues to the end user and not over-inflate the number of driver issues, thereby confusing the user or “scaring” the user in any way. We will only show relevant issues to be addressed to our users.
• Greek Squad does not affect the user’s computer in any way other than providing the tools to update and maintain their drivers and optimization of the system.
• Greek Squad offers all users who have purchased the fully licensed product a complimentary driver update walkthrough, where a Greek Squad representative will help the user install their first driver using the Greek Squad tool absolutely free. This option is offered during the checkout process via a support phone number option.

Data Collection (Snooping)

Greek Squad does not collect or transmit any personally identifiable information from the user’s PC. All data collection and transmission consist only of hardware and software-related information in order to correctly identify necessary driver updates. Here is an excerpt of our Privacy Policy:

Why Greek Squad Collects Device Hardware and Software Inventory Information

Greek Squad collects your device’s hardware and software inventory information in order to deliver our driver and other device-associated recommendations, download access, and installation automations provided in our software. The hardware and software inventory data is essential for our software and servers to match the best updates for a particular system on an ongoing basis. We retain this information in order to continuously improve our matching intelligence based on aggregating and normalizing the data collected across all systems.

View the Privacy Policy in its entirety here: Privacy Policy

We Keep Good Company

Greek Squad takes pride in the fact that we are open and transparent with our users, and we strive to project that with the partners we have relationships with. We feel it is important to create strong, long-lasting partners that reflect our same values in terms of putting the user first and providing only top-tier products and services.

Here are some of our certifications and partnerships:

AppEsteem Certified

Greek Squad achieved the AppEsteem certification after its app, Greek Squad, satisfied the most comprehensive, consumer-protection-oriented guidelines ever developed in the software monetization industry.

• All software provided by Greek Squad is subject to licensing terms. Users must comply with the specific license agreements applicable to each product. 
• Unauthorized copying, distribution, or modification of our software is strictly prohibited. 
• Software licenses may be perpetual, subscription-based, or one-time purchases, depending on the product.

•  Greek Squad periodically releases software updates to improve functionality, security, and user experience.
• Users are encouraged to keep their software updated to ensure optimal performance and protection against security threats.
• Some updates may require an active subscription or maintenance plan. software licensing

•  We prioritize user privacy and data security. Our software adheres to GDPR, CCPA, and other relevant regulations. 
• Personal data collected through our software is used solely for functionality, analytics, and customer support, as outlined in our Privacy Policy.
• Users can manage their data preferences and request deletion of their information in accordance with legal requirements.

• Manual Driver Updates: Technicians assist in locating and installing the latest printer drivers from the manufacturer's official website, ensuring compatibility and security.​
• Windows Update Configuration: They may configure your system settings to include driver updates with Windows Updates, facilitating automatic driver installations.​
• Third-Party Tools: While some driver updater tools exist, Greek Squad typically recommends manual updates or trusted sources to avoid potential issues associated with unreliable third-party software.